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DATE ADDED: Fri 21/09/2018

Store Manager In Training

Cleveland, USA
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COMPANY: SLEEP OUTFITTERS

Job Description

 

POSITION SUMMARY

Responsible for supervision of salespersons, service and operations performance of a store

personally or through subordinate supervisors; maintaining a high level of customer service and

ensuring maximum sales and profitability through merchandise, inventory, expense and loss

control. The store manager will also be responsible for implementing field-level

marketing initiatives and ensuring compliance of sales associate(s). Responsible for using and

enforcing corporate sales process. Store managers represent the company’s brand with

highest morals, integrity and accountability. They must have expert knowledge in product

knowledge, policies and procedures. The store manager works under the general direction of the

Territory Sales Manager.

 

 

ESSENTIAL FUNCTIONS

Management

• Direct and supervise employees engaged in sales, inventory, following company policies and

procedures, or in performing services for customers.

• Monitor, manage, and provide feedback to improve sales metrics of each sales employee within

the store location.

• Assigns employees working in the retail location to specific duties.

• Train and evaluate personnel (sales associates and floaters) in retail sales store in order

to improve overall employee and store performance.

• Implement and ensure policies, goals, objectives, and procedures for their respective

locations are met.

• Instruct and educate staff on how to handle difficult sales situations, customer service

issues, and distribution issues.

• Attend training, both on-site and webinars, to keep up to date with updates and best

practices for company policies, procedures and changes.

• Adheres to corporate branding image requirements.

Sales

• Meet revenue projections set for the respective store location.

• Review sales records to prepare reports for management and other corporate departments.

• Meet personal sales goals in order to help store and market attain revenue projections.

• Learn and present product to customers in order to sell merchandise.

• Provide excellent customer service to all customers.

• Focus on improving and meeting company sales metric standards, including average ticket,

gross margin, close rate, and balance of share.

• Track performance of key sales metrics for store manager sales, associate sales, and overall

store performance.

• Ensure that balance of share standards are met at the store level. The BOS of the retail

location should be aligned with corporate standards.

Store Operations

• Ensure that company policy is followed regarding cleanliness of store.

• Monitor inventory stock levels on a store level within the respective store location.

• Responsible for maintaining acceptable inventory scores including all store audits.

• Follow Sales Division VP guidelines to ensure that store is appropriately staffed and

scheduled to meet customer traffic demands.

• Work closely with the area Distribution Center Manager to ensure that delivery, transfer, and

customer service issues are resolved at the store level.

• Resolve customer complaints regarding services, product, or personnel at the store level.

• Comply with merchandising strategy to ensure that it is correctly priced and displayed, and

placed according to DVP/Corporate floor plan.

• Ensure that visual merchandising standards are followed in the showroom location, including

correct and timely placement of all POP, store layout, and other visual merchandising standards.

Marketing

• Practice 1:1 marketing by initiating personal contacts through community and civic

organizations.

• Responsible for completing a mandatory number of business to business sales calls each week.

• Engage in marketing initiative efforts to help increase customer base including B2B sales,

community events, guerilla marketing, and other networking and prospecting campaigns.

• Align store with advertising campaigns and sales promotions, ensuring that proper materials

are displayed, such as company provided price tags and POP.

• Ensure that sales associates are completing required marketing calls.

• Coordinate sales promotion activities, such as tent sales, for key events at store location.

• Maintain prospect lists and acquire customer email addresses.

 

POSITION QUALIFICATIONS

Education: Some college preferred

Experience: One to two years related experience

Computer Skills: MS Office products

Other Requirements: Appropriate experience may be substituted for education.


Role: Store Manager in Training
Job Type:
Location: Cleveland,

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