South Norfolk Council has an opportunity for a competent and experienced Pest Control Officer to join our team. The role involves promoting pest control services and providing a cost‑effective, high‑quality service across the district. You will be responsible for the eradication of insects, rodents, and mammals, ensuring the Council generates income, develops opportunities for business growth, and maintains high service standards. You will also be expected to keep up to date with all relevant legislation.

To be successful in this role, you must be able to drive, work independently, and communicate effectively with both customers and businesses to deliver excellent customer service. You will need sound knowledge of pest control methods and have the ability to ensure compliance with all relevant legislation. The role also requires the ability to work at height and to access confined spaces such as lofts.

Main Duties and Responsibilities

• Promote the pest control service to support revenue generation while maintaining a high standard of service delivery.
• Carry out surveys at domestic and commercial properties, ensuring the service meets customer needs.
• Select and apply appropriate eradication techniques safely, in line with COSHH regulations and the Health and Safety at Work Act.
• Complete detailed records, documentation, and service information when requested by customers.
• Ensure all vehicles, equipment, and stores are cleaned, maintained, and kept in good working order.
• Work at height or in potentially confined spaces to deliver services as required.
• Liaise with the public, businesses, and other Council departments to provide guidance, identify insects, and recommend appropriate treatments.
• Assist with enforcement action as required by the line manager.
• Work independently as a lone worker or as part of a team to ensure service standards, targets, and performance indicators are met, with a strong focus on customer needs and continuous improvement.

The role will require some flexibility in terms of working early mornings/late afternoons and some weekends where required, particularly following a bank holiday or a period of inclement weather for example.

You will be operating in a safety critical role where your safety is paramount, the Council has a zero-tolerance policy to taking illegal substances. This role will be subject to random Drugs and Alcohol testing.

Closing Date: Wednesday 15th April, 2026 but please be aware that this oppurtunity may close early if there are sufficient applicants.

Interview Date: To be confirmed but likely to be 22-25 April 2026.

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.