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Date Added: TODAY

Client Support Officer

London, UK
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Company: LORIEN

Job Type: Permanent

6 month rolling contract - Investment Banking - Inside IR35

Core accountabilities of role

Act as a subject matter expert for EMEA client onboardings

Effective coordination of the OTC routine onboarding in EMEA to ensure onboarding lead time targets are met according to client or business targets.

Active management of stakeholders within business, compliance, due diligence and risk departments, including EMEA business heads and global heads of departments.

Identifies onboarding files with risks of delays and escalates more complex onboarding cases to senior team members.

Proactively seeking opportunities to improve processes and controls.

Accountable for delivering personal targets and objectives.

Leverage industry experience as well as knowledge of policies throughout the process.

Understands KPIs for their respective client/area and keeps SOP up to date in line with guidelines.

Train and supervise new joiners to ensure right skill set and knowledge is transferred

Knowledge, Skill and Experience

Typically require a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.

Knowledge of the OTC on boarding process for Financial Services, including KYC, Risk and business policies, procedures and legislation.

Experience of Financial Institutions and Global Markets products required, especially OTC products

Effective time management and ability to prioritise workload and escalate issues to management.

Ability to handle multiple tasks simultaneously and prioritise independently

Strong focus on accuracy and attention to detail and able to review and improve work of more junior colleagues

Excellent written and oral English skills in order to articulate technical issues and to be able to take the complex and make simple to enable effective communication with the business

Good Stakeholders management skills and ability to collaborate across teams

Strong analytical skills and ability to meet deadlines under pressure.

Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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