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Operations Analysis Manager

San Francisco, CA, US
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COMPANY: HOMELIGHT

JOB TYPE: Permanent, FullTime

About HomeLight  HomeLight’s vision is a world where every real estate transaction is simple, certain, and satisfying. We provide software and services to home buyers, sellers, and real estate agents including HomeLight Agent Matching, the investor matching platform Simple Sale, HomeLight Home Loans, and HomeLight Closing Services. Each year, HomeLight helps hundreds of thousands of clients connect with top real estate agents, and it facilitates billions of dollars of real estate on its platform. Who You Are You are a tactile person with no qualms about rolling up your sleeves and diving into developing creative solutions to interesting business challenges. You are extremely good at communicating with diverse teams of both technical and nontechnical, as well as internal and external stakeholders. Lastly, you’re craving an opportunity that allows you to apply your expertise in order to make major waves within a fast-paced environment where your impact will certainly not go unnoticed. What You’ll Do Create and monitor metrics to support the optimization of HomeLight’s national title and escrow business Make recommendations to ensure our staff is able to support our planned business/sales growth including HomeLight Home Loans, Cash Close, and Simple Sale Engage directly with our agents in order to receive feedback and brainstorm ways to improve our agent experience while ensuring quality control of any data product enhancements Work extremely cross-functionally, attending to various projects with our Finance, Product, Engineering, Marketing, Analytics, Executive teams, and more. Identify real world opportunities to improve, designing data-driven monitoring around the issue and thus iteratively optimizing the experience for agents and end clients Be an all-around team player - as an operator in a growing start-up your responsibilities will constantly be growing and evolving You Have 4 years professional analytical experience 2 years using R (ggplot and tidyverse fluency) or Python (seaborn and pandas fluency) Experience working cross functionally with technical and non-technical customers Intellectual horsepower and the ability to think through a broad range of business issues Any real estate experience, a plus Bash/nix experience, a plus AWS console experience (spinning up and securing EC2 instances), a plus Experience with business intelligence tools, such as Tableau, Apache Superset, Periscope strongly preferred B2B2C or B2B sales experience, a plus Strong Excel skills Great verbal and written communication skills 2 years experience with SQL required Familiarity with any other form of database querying language, a plus The Perks Medical, Vision, Dental Parental Leave Benefits 401(k) Commuter Benefits Paid Time-Off Volunteer Time-Off Catered Lunches and Fully-Stocked Kitchen Onsite Corporate Gym Membership Company Events: Annual Retreat, Happy Hours, & More
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