About the role

Are you a confident communicator who can influence and build trust at all levels?

Do you have proven experience in an ER role, with strong knowledge of UK employment law and best practise?

Are you looking for a working culture that is fast-paced, people-focused and fun?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as our Program Manager, in return you'll get:

• Access to our Electric Vehicle scheme
• 22 days holiday + additional days with length of service
• 50% off food when you are working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes and apprenticeship schemes
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
  
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

This role is responsible for managing and coordinating employee relations cases, ensuring that it all cases are supported in a timely, effective, and efficient way and in accordance with our policies and procedures, current legislation, and best practice. You will be responsible for driving and implementing the people strategy across each department.

Here's some of what you will be doing:

• Manage/support ER cases for the group, ensuring they are dealt with fairly and consistently, avoiding them leading to employment tribunal
• Oversee, review, and coach on employee grievance and disciplinary processes at centre level
• Provide Employee Relations training where required
• Receive, evaluate, and respond appropriately to employee concerns
• Support change management initiative including employee consultations
• Ensure any gross misconduct disciplinary meetings and management grievance hearings are supported by a member of the People Team as required
• Prepare invite and outcome letters for ER cases
• Work with People Partners to ensure they are up to date on employee relations issues in their areas
• Prepare and communicate reports and insights into ER trends and common themes to the People Director
• Ensure employment policies and practices comply with relevant employment regulations
• Collate information required for subject data access requests and manage the communication with the individual
• Commit to meeting internal service level agreements for ER response times and case management
• Collaborate with legal support on any high-risk cases
• Manage benefits, ensuring regulatory compliance and cost efficiency
• Work closely with the payroll team to support when required

To be successful, you'll have:

• Multiple years experience of managing ER cases
• Good understanding of employment law
• ER professional with a clear understanding of a broad range of HR
• Excellent time management skills: you must be self-motivated and can prioritise own workload
• Ability to work in a fast-paced environment managing multiple tasks
• Excellent attention to detail
• Good interpersonal skills along with flexibility and the ability to manage multiple and complex tasks
• Excellent relationship, communication and rapport building ability with team members at all levels of the organisation

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.