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DATE ADDED: Wed 16/10/2019

Business Systems Analyst II

Frisco, TX, US


JOB TYPE: Contract, FullTime

An Exciting opportunity with Trinamix. If you are an experienced Business Systems Analyst II looking for a change and want to work in the most collaborative environment, Trinamix is the best place for you..

We are looking for a Business Systems Analyst II for our direct client ,please find the below job description if you are suitable and interested share your resume and details..

  • Business Systems Analyst II
  • Location: Frisco,TX
  • Duration: 6+ Months (Extendable)

Role & Responsibilities :

  • Drive service improvement plans in alignment with ITIL and ITSM processes
  • Facilitate the design and implementation of ITIL and ITSM related processes with the goal of simplifying processes and driving efficiency (e. g., Incident/Problem/Change processes)
  • Help align applications and infrastructure teams to ensure effective process execution and improve customer experience
  • Experience in leading process improvement and service improvement initiatives
  • Interface with customers to define service scopes, requirements and service level agreements
  • Work with Architecture, Infrastructure, Support and Application teams to measure and improve service performance through a disciplined approach using metrics
  • Evaluate process capabilities and gaps in different functional areas and provide recommendations
  • Work with stakeholders to facilitate and manage user story workshops
  • Manage product backlog, prioritization of user stories

Preferred Skills:

  • Assess service readiness as part of service rollout, including how SLAs will be met and if all the right processes and tools are in place
  • Experience in defining service catalogs and related service requests
  • ITIL Foundation certification preferred
  • ServiceNow experience a plus
  • Agile experience is a plus
  • 7- 9 years experience

If interested ,please share resume to #removed#

Thanks & Regards,

Kris | Talent Acquisition Executive

Ph # 408-459-0392


Trinamix Inc | Oracle Platinum Partner

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