Role: Customer Insight & CX Analyst

Salary: Up to £40,000 DOE + benefits

Term: Permanent

Location: Altrincham 2 days per week hybrid working

Hours: Mon-Fri

This is a great opportunity for an experienced Customer Insight & CX Analyst to join my contact centre clients growing team. Hybrid working out of one of their offices in Altrincham.

PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN CONTACT CENTRE INSIGHT ANALYTICS.

Do you have a passion for Customer Excellence?

Are you a great storyteller?

Are you experienced using SQL and PowerBI?

The Customer Insight & CX Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships.

The Customer Insight & Speech Analyst role duties include:

Gathering data
Analysing data
Identifying pain points
Troubleshooting
Creating reports and dashboards
Presenting insights
Making recommendations
Collaborating with cross-functional contact centre teams
Supporting CX initiatives
Monitoring effectiveness
Continuous Improvement
Exploring new data sources
Refining analysis methods

The Customer Insight & CX Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies.

Experience working with SQL, Excel and PowerBI is essential for this role.

Please follow the link to apply for this Customer Insight & CX Analyst role based in Altrincham.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail