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Date Added: Fri 04/06/2021


Naperville, IL, US
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Job Type: Permanent, FullTime

Job Description

Position Purpose: To ensure customer receives complete service to his/her vehicle in a timely and professional manner and to maintain a pleasant and safe environment for customers. 

Job Responsibilities:

  • Provide services to customers following procedures and standards as outlined by management for Signature Service and ancillary services including, but not limited to:
    • Assist customers in making correct decisions for preventive maintenance needs.
    • Drain oil and replace filters.
    • Check and replace automotive fluids as directed.
    • Clean vehicle for customer as outlined in JTSS documentation.
    • When assigned as a CSA, take initial service requests and enter information into the store computer system.
    • Make recommendations to customers, explaining additional services based on manufacturer's recommendations.
    • When assigned, complete sale transaction in register.
  • When assigned, assist with advertising outside of store.
  • Understand and comply with OSHA and EPA standards.
  • Clean facility as directed to maintain the cleanliness and general repair of the shop and property.
  • Be available to work temporarily at nearby locations.
  • Follow all policies and procedures as outlined in the Employee Handbook and/or JTSS documentation.
  • Other duties as requested or assigned.

Job Requirements/Competencies:

  • Customer service skills to assist customers.
  • Ethics and integrity to treat customers and other employees with respect.
  • Basic computer skills to enter customer and vehicle information correctly.
  • Cash handling skills.


High school diploma or GED preferred

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