Crisis Recovery Worker

Hours of work: We are looking for 1 x 25 hours per week and 1 x 16 hours per week position.

Working hours: 6pm to 12am over a 7 day working week

Salary: £25,958 FTE

Location: Ashford Safe Haven, Paula Carr Centre, William Harvey Hospital, Kennington Road, Willesborough, Ashford, TN24 OLZ

Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs? Then this could be the role for you!

Could you be there for someone in crisis? This is more than just a job….. it's a chance to make a difference to support people living with mental health to feel heard and understood.

About the role

We have an exciting opportunity for a Crisis Recovery Worker to join our dynamic, growing team at our Ashford Safe Haven.

Ashford safe haven delivers an out of hours crisis alternative service to people who are struggling with their mental health. We offer person centred, emotional support and guidance to individuals who access our service. We are looking for experienced and compassionate people to provide a high quality, recovery focussed support to clients who present with a wide range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance mis use, whilst promoting independence and social inclusion.

About you

To be successful in this role, you will need a minimum Level 3 in health and social care or equivalent.

Be able to demonstrate at interview you experience in:

* Assessing a situation to determine risk and the needs of the person accessing support.

* To make decisions under pressure whilst communicating with the person accessing support.

* To accurately record new contacts and details of visits and calls on relevant electronic systems.

* To work in line with performance targets and key contractual requirements, providing data and case studies as requested.

* To advise and be actively involved in individual risk assessment and review.

* Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs.

* To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers.

Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities

What we offer you

* Competitive salaries, with an annual pay review process

* 25 days Annual leave, increasing with length of service, plus bank holidays

* Enhanced Occupational Sick pay

* Access to our workplace pension scheme

* Family friendly and flexible working arrangements to support a good work life balance

* Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources

* Life Assurance and Free Will writing service

* Blue Light Card and Charity Workers discounts

* Access to Tickets for Good

* Employee recognition and celebration schemes

* A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.

CLOSING DATE: 16th May 2025 (please note this is indicative, and may close earlier depending on the number of applications we receive)

INTERVIEW DATE: WC 19TH May 2025