The Connections Therapy Center is the leading therapy practice in the Washington, D.C. metropolitan area focused entirely on children and adolescents with special needs. We help our clients and their families with a full scope of therapy services, including behavior services, occupational therapy, physical therapy, speech therapy, autism services and unique programs.
We are currently searching for a Practice Director to join the Connections Therapy Center team. The Practice Director will ensure that Connections Therapy Center remains financially sustainable while delivering excellent customer service. The Practice Director will make key business decisions, will oversee day-to-day practice operations and will work to expand the clinic to make it more profitable and better meet the needs of the local community.
Works with therapists to develop business strategies and patient services
Plays a key role in assembling proposals for new programs, services, and service delivery models
Sets attainable goals for billing and collections departments, ensures goals are achieved
Monitors A/R process, develops and executes collections strategies to ensure profitability and short A/R cycles
Designs and implements clinic procedures. Evaluates appointment procedures, management team and patient services
Liaises with Behavior Analysts, Occupational, Physical, Speech & Language Therapists, and other clinic employees to ensure they have necessary support
Manages clinic and department budgets and understands basic accounting principals
Oversees daily clinic operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety
Leads a team made up of clinic secretaries, receptionists, and records staff
Manages practice management system, EMR system, and IT system
Oversees front desk operations and staffing including billing and insurance verification, registration and patient flow
Recruits, trains, and supervises new administrative employees
Recruits new patients by marketing CTC's therapeutic offerings, garnering referrals and creating and establishing relationships with other industry clinics, schools and doctors' offices
Interacts with patients and gains customer feedback about the clinic, addresses patient complaints in a compassionate and timely fashion
Enforces HIPPA and security policies, protocols and procedures
Establishes and monitors contracts and vendor relationships to ensure organization effectiveness and efficiency.
Networks and establishes relationships to drive revenue and profitability of CTC while branding the clinic to gain more visibility.
Manages the production of patient brochures, newsletters, and other correspondence
Provides accurate reports for corporate meetings and prioritizes important information to share
3-5 years of experience managing a small healthcare clinic or practice
5-7 years of overall practice/clinic management experience
Familiarity with EMR systems and other clinic business related software systems
An outgoing personality with the ability to build quick, strong, win-win relationships
A conceptual thinker with strong analytic skills
A sales-oriented leader
A strong interpersonal communicator
A resourceful multi-tasker driven by goals, accountability, and deadlines
Bachelor's degree required
Connections Therapy Center provides pediatric behavior therapy, occupational therapy, physical therapy, and speech and language pathology services to families with children who have specials needs from infancy to adolescence. We are the leading therapy practice in the Washington, D.C. area that specializes in helping children with special needs.
It's our mission to make life easier for families and children with special needs. Nothing makes us happier than the smiling face of a child who has just accomplished a new task or a milestone. It's why we're here and why we love what we do.
Connections Therapy Center believes that partnerships create successful environments in which special needs children thrive and excel. We believe in creating as many opportunities as possible to work collaboratively with communities, families, healthcare providers, and business leaders to develop new services that are important to our community and the special needs children that live within the community.
Connections Therapy Center is an Equal Opportunity Employer and does not discriminate against qualified applicants on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other factor protected by local, state, or federal law.
Role: Practice Director
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