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DATE ADDED: Thu 27/09/2018

Customer Service Representative (Bilingual)

Baltimore, USA


Job Description


Customer Service Representative (Bilingual)

Inception Marketing Group is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing industry to join our team.


Job Summary:

This position is responsible for serving as a customer service and sales support resource providing top notch service to clients and customers for our firm. The Customer Service Representative is a front line position for Inception Marketing Group's interactions with customers; consequently, strong customer service and sales skills are essential.


Principal Responsibilities:

  • Responsible for representing us to clients and customers by providing high quality and efficient customer service
  • Interact with customers daily to ascertain household needs and how products and services offered would meet those demands
  • Ability to respond to customer inquiries and advise on the appropriate solution
  • Escalate large sales or leads to senior Account Managers
  • Manage, track and record all customer inquiries, sales, and leads
  • Ensure compliance with all company and client polices and procedures
  • Provide support and assistance to co-workers and other departments as needed



  • Some college preferred
  • 1-2 years of customer service or sales background
  • Ability to interact with customers daily and give presentations as needed
  • Ability to effectively manage multiple projects with excellent time management
  • Be articulate, outgoing, and professional
  • Ability to work a flexible schedule

Role: Customer Service Representative (Bilingual)
Job Type:
Location: Baltimore,

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