Location: London Heathrow
Salary: Up to £60,000 (depending on experience) + Excellent Benefits
Contract: Permanent, Full-Time (Shift-Based)
Our client is seeking a Senior Manager to lead Cargo Operations at London Heathrow, responsible for overseeing ongoing operations and acting as the strategic liaison with airline partners.
In this high-impact, leadership role, you will be responsible for the safety, performance and overall efficiency of a large-scale cargo operation. Leading a team of shift managers and over 400 operational colleagues, you'll ensure day to day performance is delivered to the highest standards while maintaining resilience and focus in a complex, fast-paced environment.
Key Responsibilities:Lead the on-the-day cargo operation across multiple departments including Airside, Premia, Planning, Mail, Secure, and Retail.
Directly manage a team of at least 5 shift managers, while overseeing a wider team of approximately 400 operational staff.
Act as the most senior point of escalation during your shift - making fast, high-stakes decisions that protect service levels and revenue.
Respond effectively to operational disruptions, activating business continuity plans and where required, leading the Crisis Management Team.
Engage and challenge internal and external stakeholders to protect and optimise cargo performance.
Use operational data to inform strategic decisions and adapt plans in real time.
Coach, support and lead operational teams, fostering a high-performance culture across a unionised workforce.
What We're Looking For:Proven experience managing large operational teams in an industrial or logistics environment.
Demonstrated leadership in high-pressure situations with a strong decision-making track record.
Excellent communication and stakeholder management skills - internally and externally.
Confidence to influence, challenge and collaborate with senior leaders and external partners.
Ability to analyse data to drive operational improvements and manage conflicting priorities.
Experience managing in a unionised environment is highly desirable.
Eligibility to hold an airside pass is essential.
Benefits:Competitive salary up to £60,000 depending on experience
9% employer pension contribution
Life insurance
Generous airline ticket concessions
Ready to take the next step and lead a major global cargo operation at one of the world's busiest airports? Apply today!
Please note: this is a shift-based leadership role at London Heathrow and will require flexibility across operational hours.
