Lived Experience Consultant 

Location: North-West England
Salary: £25,000-£30,000 (DOE)
Contract: Permanent, Full-time
Benefits: 25 days holiday + public holidays
Probation: 6 months

My client is a charity working to reduce harm caused by crime and punishment by amplifying the voices of people with lived experience of the criminal justice system.
They deliver peer-led research, consultations, and prison councils across 40 prisons in England, engaging over 1,000 people monthly. The work informs policy, improves services, and supports individuals to transform their lives. Most of their staff have lived experience, bringing unique insight and credibility to their work.

Role Purpose Lead the delivery of prison councils and peer-led research and consultation projects, engaging children, young people, and adults in custody and community settings to inform system change.

Applying candidates must be able to drive.

Key Responsibilities
Deliver User Voice projects, including prison councils and consultations
Engage service users across secure and community settings
Recruit, train, and support participants and volunteers
Plan and support project delivery and management
Conduct interviews, surveys, and focus groups
Liaise with prisons, probation, and partner organisations
Support data analysis, reporting, and dissemination
Contribute to wider projects as requiredNote: This is a front-line role requiring regular travel and flexible working.

Person Specification Essential

Lived experience of the criminal justice system
Strong communication skills across diverse groups
Experience delivering engagement activities (e.g. interviews, focus groups)
Experience recruiting and supporting individuals or groups
Organised, adaptable, and able to meet deadlines
Basic IT and data handling skills
Interest in research and supporting others
Commitment to equity, diversity, and inclusion
Motivated, proactive (“can-do” attitude)Desirable
Prison/probation clearance
Experience in social research or the criminal justice sector
Experience working with service users or prisoners
Data analysis and reporting skills
Familiarity with spreadsheets/databasesAdditional Information
Enhanced DBS check required
Applicants must be off-license (required for prison clearance)
Client welcomes applications from people with convictions and underrepresented groupsIf you are interested in this role, please contact Andy at Service Care Solutions on (phone number removed) or email (url removed)