Service Desk Analyst / Technician / Engineer (6 month temporary role)
Estsablished holiday company located not far from the Colne and Skipton areas is recruiting a IT Service Desk Analyst to be the first point of contact for IT incidents and Service Requests for all business users and 3rd party companies/suppliers. Working in a team The Service Desk will raise all tickets appropriately, where possible attempt a first line fix, assign the ticket accordingly.As a Service Desk Analyst / Technician / Engineer the role will include to:
- Act as the first line support for all IT Incidents and Service Requests across the company
- Actively work to resolve as many incidents possible as a first line fix to reduce work going into other IT areas.
- Raise all incidents whether resolved as a first line or for assigning to 2nd 3rd or external suppliers in the Service Now Service Management tool in line with group SOX requirements
- Act as the first line support for all mobile device issues including mobile iron, lost devices, signal problems etc
You should have previous experience in an IT service desk role ideally within an ITIL environment.
This is a 6 month temporary role paying pro rata 20k-25k and benefits
Role: Service Desk Analyst - 6 months temporary
Job Type: Temporary
Location: Colne, Lancashire, North West
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