As Temporary Customer Service Coordinator you will be responsible for liaising with customers and suppliers, ensuring they receive a smooth and professional service whilst at installation stage.

Client Details

Our client is a leading and well established telecomms business, specifically in the B2B world. They are looking for a Temporary Customer Service Coordinator to join their Salford Quays team on a 3 month temporary basis.

Description

As a Temporary Customer Service Coordinator you will be:

• Ethernet & Broadband Order placement.
• Voice and Hosting and Cloud Services Order placement.
• Validation and Approval of customer order form and requirements for the delivery of the required service(s).
• Management of placing product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.
• Liaising with suppliers;
• Keeping customers updated in a timely manner, with correct expectation setting.
• Building relationships with longstanding and new customers
• Customer Care support to the wider business in relation to Service Delivery issues.
• Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests

Profile

To be successful in this role:

• Can commit to a 3 month temporary role
• Good task management skills
• Communication
• Advanced Microsoft Excel use
• Hands on experience using project and business systems (CRM, Outlook)
• Fully PC literate
• Ability to communicate with Service Providers, Customers and Suppliers
• Full and clean driving licence

Job Offer

In return, our client can offer:

• Immediate start
• Competitive pay rate
• Weekly pay
• Good working patterns
• Possibility to be made perm