Purpose of the role
To offer all customers, a professional, dedicated, personal service ensuring a QUOTIFIC experience. Meet all customers' and business requirements in the most efficient and cost-effective manner whilst achieving a high
level of customer service. Proactively manage the customer journey by focusing on initiating and capturing the customer's requirements accurately through communication and input
Key accountabilities
Create, amend, and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details
Accurately process quote and order creation, invoices, queries, service charges, sundry invoices
Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Heidelberg materials business, ensuring complaint procedure followed.
Where necessary, escalate customer requests or issues using the escalation process when the situation is outside the control, capabilities, or authority of the individual.
What's on Offer
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover