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DATE ADDED: Fri 15/03/2019

Master Technician

Croydon, UK
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JOB TYPE: Permanent

SALARY: £25000 - £29000/annum + Plus Bonus DOE

MOTOR TRADE EXPERIENCED LEVEL 3 QUALIFIED TECHNICIAN NEEDED ASAP

We currently have a vacancy for a Master Technician, within our clients busy Main Dealership.

Objectives

Accurately and skilfully undertake the repair and servicing of commercial motor vehicles
Work with other departments in the Van Centre to facilitate the servicing and repair of commercial vehicles
Detect and diagnose any additional faults for further repair
Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines
Fulfil all tasks to the customer’s complete satisfaction

Key Tasks:
Objective: Accurately and skilfully undertake the repair and servicing of motor vehicles

Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
Evaluate the condition of the vehicle
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Perform repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle
Minimise wastage of all materials, oils and fluids
Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Service Manager

Objective: Work with other departments in the Centre to facilitate the servicing and repair of commercial vehicles

Determine which parts and tools will be required for a given repair or service and ensure their availability
Inform the Service Advisor and the Parts department if a part needs to be ordered
Ensure the security of all inventories and analyse the quality of parts

Objective: Detect and diagnose any additional faults for further repair

Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
If further work is required alert the workshop controller and follow the necessary steps for making sure the customer is contacted
Observe, recognise and report on vehicle and component serviceability

Objective: Ensure all work is completed safely and complies with Van Centre, manufacturer and industry guidelines

Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the Van Centre

Objective: Fulfil all tasks to the customer’s complete satisfaction

Interact directly with customers when requested, to explain vehicle problems and the corrective action taken
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate protection is used in every vehicle during service and repair
Receive customers courteously, in line with the Volkswagen quality programme
Role: Master Technician
Job Type: Permanent
Location: Croydon, Cambridgeshire,

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