Client Service Executive
Cheltenham Office (On-site only)
Full-Time | Permanent
£25,000 - £28,000 per annum (depending on experience)
Make a Difference in Client Experience at a Leading South West Law Firm
Are you passionate about delivering exceptional client care? Do you enjoy turning challenges into opportunities in a fast-paced, people-focused environment where your contribution truly matters?
A well-established, modern law firm specialising in residential conveyancing across England and Wales is seeking a dedicated Client Service Executive to join their friendly and professional team in Cheltenham. With continued growth and a strong focus on client satisfaction, this is an excellent opportunity to make a real impact.
About the Role
This is more than a typical complaints handler role. As the Client Service Executive, you'll be central to service recovery and client satisfaction efforts-helping to improve processes and enhance every client interaction.
Key Responsibilities:

• Act as the first point of contact for client feedback, concerns, and complaints
• Investigate and respond to issues with professionalism, empathy, and efficiency
• Collaborate with legal teams and senior leadership to resolve concerns
• Analyse recurring service trends and contribute to improvement strategies
• Support the Compliance team with data, reporting, and quality assurance
• Promote a positive, solution-oriented approach in all client communications

What We're Looking For:

• Experience in a client-facing or complaints-handling role (legal or professional services experience is a plus)
• Excellent verbal and written communication skills
• A calm, compassionate, and proactive problem-solving mindset
• Strong multitasking and organisational abilities
• A genuine passion for delivering top-tier client care

What We Offer:

• Competitive salary of £25,000 - £28,000, based on experience
• A supportive and sociable team culture with regular staff events-including trips abroad
• Ongoing professional development and training opportunities
• A modern, well-located office in the heart of Cheltenham

Benefits Include:

• Quarterly bonus scheme
• Company pension
• Cycle to work scheme
• Subsidised gym membership
• Travel and parking subsidies
• Additional day off for your birthday
• Monthly pizza Fridays and free fresh fruit
• Dining discounts at selected local venues

Contact Rachel Phillips, Associate Director in confidence on #removed# / or apply below: