Join Our Client's Growing Team as a Customer Service & Engineer Scheduling Coordinator!SW London-based | Hybrid Options | Circa £28,000

Are you a natural organiser with a flair for customer service? Do you thrive in a fast-paced, hands-on environment where no two days are the same? If so, we want to hear from you!

Our client is a small but ambitious company based in SW London and are on the lookout for a Customer Service & Engineer Scheduling Coordinator to become the heartbeat of their aftersales operation.

• Be the first point of contact for customer enquiries, warranty checks, and service requests
• Schedule and coordinate site visits for our engineers across the UK
• Keep customers informed every step of the way with clear, friendly communication
• Order and track spare parts, manage stock levels, and liaise with our 3PL warehouse in Enfield
• Maintain accurate records of parts, stock, and job progress
• Work closely with our technical CEO to master our systems, suppliers, and unique business quirks

• Super-organised with excellent written and verbal communication skills
• Experience in customer service, scheduling, or logistics is a big plus
• Comfortable using CRMs, stock systems, or diary management tools
• A proactive team player who’s happy to roll up their sleeves
• Driving licence preferred (but not essential)
• Bonus points for any second languages!

• Be part of a close-knit, supportive team where your voice is heard
• Learn directly from leadership and grow with the business
• Enjoy a varied role with real responsibility and impact
• Competitive salary around £28,000, with room to grow