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DATE ADDED: Sun 14/10/2018

IT Training Specialist (Technical / LMS/ Peoplesoft)

Washington, USA
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COMPANY: LEGAL PLACEMENTS, INC.

Job Description

 

Currently seeking an experienced Technology Training Specialist is responsible for helping staff and attorneys learn and use available technology to support our clients. Must project a professional, engaging demeanor and provide a positive, high-energy learning environment.  We are seeking a reliable; motivated; self-starter and problem solver who looks for opportunities to educate and leads by example.

 

The ideal candidate will be responsible for the following:

 

·         Following corporate wide standard lesson plans when training, as well as contributes to the development of classroom and Computer Based Training (CBT) curriculums. 

·         Drafts training documents and communications as needed.  Provides end-user support on advanced topics as needed. 

·         Providing New hire training will be a large part of this role.  Training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting.

·         Listening, understanding and articulating technical and non-technical information (both written and oral formats) to customers, peers and/or management in a one-on-one or team context with some oversight. 

·         Effective production support activities, including technical writing and the creation of documentation, training, and other communications with frequent supervision.
Documenting small to medium scale projects with infrequent supervision.

·         Routinely making effective/ timely decisions in alignment with departmental direction based on sound business knowledge.

·         Ability to investigate and weigh information gathered from other projects and/or similar organizations.

·         Seeks management assistance when needed to communicate across organizational boundaries. 

·         Makes problem troubleshooting decisions that involve a comparison and trade-off between cost containment and/or timeliness of service.

·         Develops course and documentation development projects, meets with key stakeholders, designs, develops, and delivers training solutions as directed by Manager.

·         Does "whatever it takes" to support the tactical and strategic goals of the team and in the Firm.

·         Recognized as a positive and motivational force on the team. 

·         Identifies conflicts within their team and works with the supervisory team to resolve. Understands when to escalate issues. 

·         Negotiates skillfully in difficult situations with both internal and external business groups. 

·         Recommends process improvements and changes while mitigating the impact of change for self and team. 

·         Consulted by peers and seen as an informal leader in the group on tactical problem solutions.

·         Responsible for administrative tasks; weekly status updates; monthly metrics reports.

·         Ensures training records in PeopleSoft and Excel are updated regularly

·         Complete task level expertise.

·         Manages workload, appropriately prioritizing work based on business needs.

·         Presents content clearly and effectively in an engaging manner in a classroom or virtual room environment using the proper medium (PowerPoint, direct demonstrations, video conferencing, etc.)

·         Learns, applies and shares knowledge by teaching Firm systems and procedures to lawyers and staff in accordance with training vision/mission and objectives of set course design to meet desired business objectives.

·         Provides escalated instructional and ad-hoc targeted training/support to the customer as needed on corporate. applications and procedures.

·         Proactively collaborates on the floor to gain 'real world' knowledge of how lawyers, legal assistants, secretarial and other staff work to assess optimal training solutions and technical support service; i.e. workflow processes.

·         Develops training materials following technical documentation best practices.

·         Promotes positive public relations for technology and the IT Department.

 

REQUIREMENTS:

 

·         Must have Bachelors’ Degree; Master’s Degree Preferred

·         Knowledge of Microsoft Office 2016 products, proper use of Word to construct documents and the use of Document Management is essential, as is the ability to learn new applications quickly, proficiently and independently. 

·         Must have solid understanding of multiple projects in order to integrate them into business solutions.

·         Ability to investigate and weigh information gathered from other projects and/or similar organizations.

·         Must have strong environmental and technology background to be able to understand change requests and disseminate information to groups potentially impacted. 

·         Must have professional knowledge of core software use as well as the ability to grasp new applications where gaps exist as identified by Manager.

·         Must be flexibility to work overtime, some weekends; college degree preferred, previous training experience required.

·         Must have technical competency in the following areas: MS Office Suites Word, Excel, PowerPoint, Outlook, Visio; Windows 10; iManage Desksite (DMS); Carpe Diem, PeopleSoft, Chrome River, Adobe Acrobat; Skype for Business, Avaya Phone Systems, Microsystems DocX Tools, iPhone, iPad, and Apps, Standard office equipment to be used (phones, PC, laptop).

Additional Information:

·         No 1099; No Corp-to-Corp; No Remote Work

·         All work will be done onsite.

·         Sponsorship will not be provided for this position.

·         LPI does not work with third party vendors.

·         Unsolicited resumes will not be accepted.

·         Applicants must be eligible to work in the US (Citizenship or Green Card)

 

Company Description
For close to 20 years Legal Placements, Inc. (LPI) has been working with the top law firms, associations and corporations in the DC metro area to connect professionals to jobs they can't find anywhere else. The recruiters at LPI are vested in taking the time to get to know each candidate and finding the right match for each individual.

Our extensive industry knowledge is a resource that we share with every candidate to help prepare for each step of the interview process and negotiate the best possible salary. In working with LPI, you are able to have direct access to hundreds of hiring decision makers in the DC area. We look forward to the opportunity to serve you in your job search.


Role: IT Training Specialist (Technical / LMS/ PeopleSoft)
Job Type:
Location: Washington,

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