Job Role: Tenancy Officer

Rate of pay - £21.14 to £24.84 per hour

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Represent the Council in legal proceedings in regard to all court processes relating to housing management.
• To conduct final reviews on all tenancies at risk of eviction and identify the next steps to be taken in an effort to sustain the tenancy.
• Supervise the Housing Officers (Independent Living) delivering a housing management service for all tenants of the Council in Independent Living schemes.
• Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
• Liaise with all housing teams, Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.

Right to work requirements

• Passport
• BRP
• Share code