We are looking to recruit a Practice Manager within Ophthalmology to play a key role in the setting up and progressive development of the administrative support services provided to Consultants at The London Clinic. You will be responsible for the co-ordination of the pathway through and management of Consultants administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource actively supporting patients and consultants to provide a high level of service.
Key responsibilities:
- Provide first point of contact for patients, relatives, GP's, Clinic's staff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
- Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
- Assist in the organization of the Consultant's workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
- Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
- Action all Consultants' correspondence appropriately, in a timely manner and respond accordingly. Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
- To support the transfer of secretarial and administrative duties to staff appointed by the consultant
- To liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.
- To liaise with companies providing dictation, billing and other administrative support in relation to the Consultant's practice at The London Clinic.
- To oversee the day to day efficient working of the department, ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
- To analyse data and produce ad hoc reports as required in order to develop services and pathways at The London Clinic.
- To assist in consultant improvement projects across service areas
- To constantly review, streamline and update processes for recording patient data, in order to improve data quality. To liaise with staff to review and update protocols. To take part in decision making and influence departmental changes, and contribute and participate in review of systems, policies and procedures.
- To cover for colleagues during periods of absence.
Skills & experience:
- Previous healthcare industry administrative background with knowledge of doctor's practice, ideally private practice.
- Strong sense of patient focus, and commitment to delivering exceptional customer service in a hospital setting.
- Basic secretarial and strong PA skills in a fast pace environment.
- Experience of handling a diverse workload in both a busy. administrative and clinical setting.
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
- Previous experience within an Ophthalmology practice
- Excellent organisational and interpersonal skills
- Excellent verbal and written communication skills
- Excellent time management skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative
- Able to handle patient data and information in a confidential and sensitive fashion
- Able to analyse problems and to develop practical and workable solutions to address them
- Able to persuade and influence people to engage in service improvements.
