Fitness Concierge - Central London

About us

Zasbi specialises in the management of luxury spas and private wellness clubs within the residential sector.

From our luxury, prime and super prime developments across Central London, we offer next-level experiences that residents and their guests want to repeat.

We obsess over every detail to deliver the highest standard of service: relaxing, discrete, and exclusive. That's the Zasbi way.

To achieve this, the Zasbi culture is built on a foundation of recruiting world-class talent and helping them reach their potential whether it’s in hospitality, leisure, consultancy, or events.

We create environments where every team member has the opportunity to nurture their talent, discover new strengths, and shine brighter.

Discover the Perks:

• Career Growth: Explore tailored training programs, including NVQ opportunities.
• Bike to Work Scheme: Enjoy convenient access to this eco-friendly transportation initiative.
• Full Uniform: Present yourself professionally with our provided attire.
• Values: Embrace our organisational ethos, The Zasbi Way, emphasising excellence, ownership, and teamwork.

About the role

As the full-time Fitness Concierge at our flagship residential development in the heart of London, you will be responsible for delivering service excellence to all residents, guests, and external contractors. Your key duties will include:

• Providing premium concierge services and an air of exclusivity
• Ensuring the facility consistently maintains its luxury lifestyle standards
• Being the first point of contact for queries, feedback, and building rapport
• Ensuring the spa is always immaculate so residents feel like the first person to use it
• Creating a positive and safe environment, with service tailored to each individual
• Promoting club facilities and seeking ways to drive performance and efficiency
• Operating the concierge desk and pool testing and pool maintenance
• Ensuring standards and health & safety requirements are consistently met

About you

To shine as a Zasbi ambassador, you will have:

• An excellent eye for detail - you pick up on the little things that make a big difference
• A desire for service excellence and going above and beyond to exceed expectations
• Outstanding communication skills - polite and positive, professional and personable
• A passion for surprising and delighting and reassuring and respecting all residents
• A confident, and welcoming demeanour and a proactive approach to problem-solving
• Documented evidence of eligibility to live and work in the UK, without restrictions

Your experience will include:

• Working within a fitness setting
• Delivering service excellence in a luxury environment
• Working safely within a team environment
• Delivering 5-star customer service and managing complaints
• Minimum Level 2 Personal Training qualification

The Zasbi promise

This is an exciting opportunity for you to join the Zasbi team, make your mark, and transform your career.

Thanks to our exceptional training pathway and expanding development portfolio, the potential for career growth is as limitless as your ambition.

As well as a competitive salary, your package will include 28 days’ holiday, full staff uniform, and a professional and dynamic environment to inspire you to shine.

Together, let's shape the future of luxury wellbeing excellence.