Nectar Sleep, DreamCloud's first brand, is the fastest growing online mattress brand in the U.S. and DreamCloud, Nectar Brand's parent company, is possibly the fastest growing company in the U.S. Every part of the company is built around growth, experimentation, and velocity. If you believe in the importance of data-driven decision making, have a growth mindset and a truly customer centric orientation, we might just be the right company for you!
Summary: This individual will handle all aspects of customer support (pre-order questions, assisting with making the purchase, answering all related product and service questions, post-shipment issues, processing returns, etc) via email, chat, and phone. This is a remote, work from home, position.
Schedule: We are open 365 days a year, our business hours are 6am - 9:30pm PST/ 9am- 12:30am EST. Our schedules are based on timezone and based on company needs. You will be working 40 hours a week and overtime as needed.
Pay: $17/hr with possible commission starting average $200/month
Minimum 2 years + customer service experience. B2C sales experience a plus
Can comfortably navigate multiple platforms
Experience meeting or exceeding personal and team metrics
Patient and helpful listener
Resourceful and creative problem solver
Ability to work a flexible schedule, including some weekends, evenings, and key holiday dates
Ability to work remotely with a high level of personal responsibility
Experience with chat tools, Zendesk a plus
Proficiency in Spanish is a bonus
What You Will Gain:
Experience working in a fast-paced environment
Experience with eCommerce
A young, results driven company with opportunity for growth
You can apply here as well: #-c2d3-423c-bfa3-690a53d44d6a?lever-origin=applied&lever-source%5B%5D=ZipRecruiter
Role: Customer Service Representative
Location: El Paso,
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