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DATE ADDED: Thu 11/10/2018

Customer Service Representative

El Paso, USA


Job Description


Nectar Sleep, DreamCloud's first brand, is the fastest growing online mattress brand in the U.S. and DreamCloud, Nectar Brand's parent company, is possibly the fastest growing company in the U.S. Every part of the company is built around growth, experimentation, and velocity. If you believe in the importance of data-driven decision making, have a growth mindset and a truly customer centric orientation, we might just be the right company for you!


Summary: This individual will handle all aspects of customer support (pre-order questions, assisting with making the purchase, answering all related product and service questions, post-shipment issues, processing returns, etc) via email, chat, and phone. This is a remote, work from home, position.

Schedule: We are open 365 days a year, our business hours are 6am - 9:30pm PST/ 9am- 12:30am EST. Our schedules are based on timezone and based on company needs. You will be working 40 hours a week and overtime as needed.


Pay: $17/hr with possible commission starting average $200/month

Key Requirements:

  • Minimum 2 years + customer service experience. B2C sales experience a plus

  • Can comfortably navigate multiple platforms

  • Experience meeting or exceeding personal and team metrics

  • Patient and helpful listener

  • Resourceful and creative problem solver

  • Ability to work a flexible schedule, including some weekends, evenings, and key holiday dates

  • Ability to work remotely with a high level of personal responsibility

  • Experience with chat tools, Zendesk a plus

  • Proficiency in Spanish is a bonus


What You Will Gain:

  • Experience working in a fast-paced environment

  • Experience with eCommerce

  • A young, results driven company with opportunity for growth

You can apply here as well: #-c2d3-423c-bfa3-690a53d44d6a?lever-origin=applied&lever-source%5B%5D=ZipRecruiter

Role: Customer Service Representative
Job Type:
Location: El Paso,

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