Job Title: Income Officer

Location: Rugby
Contract: Temporary - 3 months ongoing, full time 37hours.
Rate: £24 per hour (Umbrella)
Service Area: Communities & Homes - Housing Services
Reports to: Senior Housing Officer

Flexible working - 60% office presence

Full UK driving licence and access to a vehicle required

Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.

Key Responsibilities:

Income Management & Advice

Manage rent payments for General Needs and Independent Living tenants
Provide advice and support via interviews, home visits, calls, emails, and letters
Encourage use of Direct Debit and digital payment optionsTenant Support & Engagement

Promote "rent first" culture for new tenants
Develop affordable repayment plans and assist in income maximisation
Collaborate with partner agencies to sustain tenancies through tailored supportMonitoring & Enforcement

Monitor rent accounts and take action on arrears, including legal proceedings
Investigate breaches of tenancy related to rent and escalate appropriately
Assist in reviewing Introductory Tenancies and preparing court documentationCollaboration & Record-Keeping

Liaise with internal teams and external stakeholders
Record all activity using housing management systems
Produce statistical reports and help identify service improvementsPublic Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments