Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000

Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business!

Day to day responsibilities:

Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews
Liaising with B2B customers and acting as a key point of contact for any escalations
Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels
Develop customer service procedures, suggesting implementations and process improvements 
In order to be successful:

3+ years in a customer service team lead role, within a B2B FMCG environment
Experience working with retailers, wholesalers, convenience
Strong communication and problem solving skills 
An ambitious, positive can-do attitude!
Able to visit 3PL warehouses on a twice- monthly basis

Due to the nature of the role, candidates must have full unrestricted right to work in the UK. 
We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected