ENVIRONMENT:

YOUR sales wizardry, critical thinking & problem-solving ability is sought by a leading School Supplies Provider to fill the role of its next Retail Branch Manager for the Joburg division. You will lead and manage staff, manage Customer Server standards, facilitate a smooth, transparent internal branch communication process while managing inventory control and sales performance. Applicants will need a minimum of 5 years' Sales experience, with a proven track record in exceeding targets including Product & Pricing knowledge and know how to enquire on Microsoft Dynamics AX system. Your own transport and valid Driver's Licence (Code 08) is essential.

DUTIES:

Lead and manage staff -

• Plan, organise and delegate work activities.
• Apply appropriate leadership styles to influence others to achieve organisational.
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Perform HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently.
• Monitor and assess staff.
• Manage ESS records for various leave types.

Manage Customer Service standards -

• Maintain a high level of Customer Service standards.
• Monitor/Implement a customer feedback system, to control and monitor Customer Service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip Sales staff with the necessary training and resources, to provide effective service delivery to customers.
• Constantly communicate any change that could impact on customer service delivery.

Manage communication in the workplace -

• Facilitate a smooth, transparent internal branch communication process.
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

Manage Inventory Control -

• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts.
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding.
• Manage and implement company policies, systems and procedures for stock-take.

Manage Sales Performance -

• Compile and propose sales budget for coming year.
• Analyse branch sales performance against approved budgetary requirements.
• Manage and implement sales strategy policies and procedures.
• Perform business calculations.
• Manage store pricing policies.

Manage all Financial and Operational aspects of Branch -

• Analyse records of sales figures and financial transactions.
• Manage and replenish cash floats for point of sale.
• Monitor and secure cash up procedures.
• Accurately record all forms of