HIRE DESK MANAGER

Great opportunity for a Hire Desk Manager with Service Desk experience to join a thriving company!

Location of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: Basildon / Essex area

Salary of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: £40,000 - £45,000 pa

Hours of work: Monday to Friday 06:00am - 16:00pm

My client, an ever growing rental / hire business that specialise in commercial vehicle hire, from municipal vehicles and RCVs to box vans and tippers, are looking for an ambitious and experienced Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager to join their dynamic team based near Basildon.

Responsibilities of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:

* Supervise the Hire desk and ensure they complete their key responsibilities daily

* Plan and control the day to day Rental / hire operations

* Execute all hire enquiries/opportunities - manage delivery and collection and ensure that efficiency is achieved

* Maintain a strong and professional partnership and working relationship with the Service Manager

* Support and assist the Service Desk Manager by taking calls and logging defects.

* Maximise the team's profitability and meeting and exceeding all customer expectations

* Take a proactive and disciplined approach in managing the commercial relationship with the client base - regularly liaising with clients to cultivate the business

* Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via added value services

* Maximise sales contribution each month and exceeding the company's expectation

* Liaise with workshops to assist in controlling repair costs.

* Grow customer revenue base through marketing and Telesales activities with the clients

* Manage all aspects of the vehicle hire and ensure customer KPI's are met.

* Take part in review meetings and present KPI's and performance.

* Champion of Health and Safety compliance within the yard and rental areas.

* Manage the resolving customer/invoice and other queries

Other Duties involve:

· Support the Service Desk and Service Desk Manager

Key Attributes of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:

* Customer focused attitude

* Previous experience in a hire / rental operation, ideally from the waste / municipal industry

* Previous experience controlling the hire desk

* Experience of hiring commercial vehicles, vans, plant an advantage

* Numerical and written skills

* Proficient in Microsoft Office products

* Willing to learn and develop themselves

* Administration skills

* Adaptable and self-starter

* Good Communication skills

If this job role sounds like the role for you, then please send your CV to Danica Baker at Sprint Recruitment