Role Summary

The Head of Projects will lead and develop the Projects function within an M&E / Building Services business. You will be responsible for the strategic planning, delivery, profitability, and continuous improvement of all project activity across the business, ensuring a high-quality, safe, and commercially successful service for clients. This is a senior leadership role requiring strong technical background, commercial acumen, and team leadership skills.

Key Responsibilities

Leadership & Team Development

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Lead, mentor and manage the Projects team (Project Managers, Coordinators, Engineers), fostering a high-performance culture.

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Conduct performance reviews, training and development planning.

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Ensure team competency and project staffing align with business needs.

Project Delivery & Governance

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Own delivery, coordination, planning, and execution of all M&E projects from tender to completion.

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Oversee project governance: risk management, subcontractor performance, quality control and compliance (QSHE/H&S).

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Ensure projects are delivered on time, within scope, and within budget.

Commercial & Financial Performance

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Manage project financials including forecasting, budgets, margins, cost control and commercial reporting.

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Support business development through client engagement, upselling and contract growth.

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Maintain strong commercial oversight of project delivery and profitability.

Client & Stakeholder Management

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Build and maintain strong relationships with clients, consultants, supply chain partners and internal stakeholders.

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Act as senior point of contact on delivery, client performance and issue resolution.

Strategic & Operational Planning

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Contribute to long-term planning and continuous improvement initiatives.

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Develop and implement robust processes, procedures and standards for project delivery excellence.

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Report regularly on project performance to senior leadership.

Person Specification

Essential

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Extensive experience in management of M&E or Building Services projects and teams.

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Proven track record delivering multi-discipline projects, typically ranging from £100k-£3m+.

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Strong commercial understanding (P&L responsibility, budgeting, forecasting).

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Excellent leadership, communication, negotiation and stakeholder management skills.

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Sound knowledge of Health & Safety standards and industry best practice.

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Able to balance strategic oversight with hands-on problem solving.

Desirable

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Degree in Mechanical or Electrical Engineering, Building Services, Construction or similar.

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Professional qualification (e.g., Prince2, APM, CEng/CEPM).

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Experience with FM and maintenance contracts as well as new build / refurbishment project delivery.

Benefits

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Competitive salary + bonus / profit share.

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33 Days Holiday.

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Pension and other employee benefits.

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Career development opportunities.

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Hybrid working / flexible approach