Time Appointments are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development.

Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced.
• Strong knowledge of insurance claims processes, terminology, and best practices.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers.
• Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately.
• Strong organizational and time management skills to prioritize tasks and meet deadlines effectively.
• Enjoy telephone conversations.

In return the successful candidate will receive:

• A generous and competitive annual salary
• Substantial health-insurance package
• Pension plan with employer contributions
• Industry Qualifications paid for (after a qualifying period)
• Competitive holiday / leave policy in addition to bank holidays
• Regular corporate retreats to build team cohesion, reinforce culture, and have fun
• All the technology you require to allow to work from home effectively and comfortably