Job Purpose

The Registered Manager is responsible for the overall management and leadership of the care service, ensuring high-quality, person-centred care in compliance with statutory and regulatory requirements, including the Care Quality Commission (CQC). This role covers both domiciliary care and supported living services, ensuring the health, safety, and wellbeing of service users and staff.

Full job description

Registered Manager - We are a new Domiciliary Care & supported living provider launching high-quality, person-centred services for adults with care and support needs across Watford.

We are seeking an experienced Registered Manager to lead the regulated care side of the business and register with the Care Quality Commission (CQC). This is a senior leadership role working closely with the Directors to establish a fully compliant service from the ground up.

Key Responsibilities

Act as the Registered Manager with CQC for regulated activity (Personal Care)

Lead the day-to-day delivery of both services

Ensure ongoing compliance with CQC regulations and Fundamental Standards

Prepare for, manage and lead CQC inspections and audits.

Maintain accurate records, including care plans, safeguarding incidents and staff training.

Monitor service users' health, safety, and well-being.

Oversee care plans, risk assessments and person-centred support delivery

Manage medication administration processes and compliance

Recruit, manage and develop support staff

Implement systems to monitor care quality and staff performance

Collect feedback from service users, families, and staff to drive improvement

Review incidents and complaints to identify trends and develop action plans.

Ensure service objectives align with best practice standards.

Lead safeguarding, incident management and quality assurance

Liaise with local authorities, commissioners and social workers

Develop, implement and maintain policies and procedures

Manage budgets, resources, and operational costs efficiently.

Oversee admissions, discharges, and service agreements.

Ensure accurate payroll, staff records, and training documents.

Promote a culture of safety for staff and service users.

Ensure adherence to health and safety policies and procedures, risk assessment, and infection control measures.

Essential Requirements

Level 5 Diploma in Leadership for Health & Social Care or equivalent

Proven experience managing patients within adult social care services

Proven experience in a care management role, particularly in domiciliary and supported living.

Strong experience overseeing medication management and administration

Solid understanding of CQC regulations and inspection frameworks

Strong leadership, communication and organisational skills

Enhanced DBS (or willingness to obtain)

What We Offer

Competitive salary (dependent on experience)

Senior leadership role with autonomy and influence

Opportunity to build and shape a new service

Long-term progression as the organisation grows

Key Skills & Attributes

Ability to lead, motivate, and develop a team.

Excellent interpersonal and communication skills.

Strong problem-solving and decision-making abilities.

Ability to manage competing priorities and work under pressure.

Commitment to high-quality, person-centred care