Job Ref: DAK1121

Branch: Dakota Manchester Airport

Location: Dakota Manchester Airport, Manchester

Salary/Benefits: Earnings are a gross annual salary of £30,00 plus an annual incentive bonus to earn up to £5,000.

Contract type: Permanent

Hours: Full Time

Shift pattern: Working any 5 days out of 7 with a planned start date of 25th May 2026

Hours per week: The role carries a permanent contract of of 42.5 hours per week

Posted date: 17/03/2026

Closing date: 19/04/2026

We’re preparing to open our largest hotel yet, Dakota Manchester Airport, launching in early summer 2026. This brand-new property will feature our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.

With a planned start date of 25th May 2026, Dakota Hotels have a unique opportunity for an experienced hospitality professional and strong administrator to join the role of Reservations Coordinator - Valet & Car Parking for our new Manchester Airport hotel - opening summer 2026

PRIMARY ROLE RESPONSIBILITIES  

• Handle all valet and car parking enquiries across phone, email, digital platforms, and internal channels.
• Process parking reservations accurately, ensuring all guest details, timings, and special requirements are correctly recorded.
• Manage capacity levels and ensure space allocation aligns with operational and safety requirements.
• Demonstrate problem-solving skills, addressing guest concerns promptly and ensuring clear communication with management and other departments.
• Anticipate busy periods, flag risks, and communicate necessary adjustments to the operational teams.
• Support valet and FOH teams with real-time updates on arrivals, delays, cancellations, and changes.
• Promote and upsell premium parking options such as secured parking, long-stay packages, and valet add-ons.
• Identify revenue opportunities during guest interactions and tailor recommendations to guest needs.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years experience working in a hotel environment in Reservations, Reception or Guest Relations.  
• Be fully computer literate and a fast learner of systems. Previous experience of using a property management system (PMS) is required, and experience of our current PMS, Shijji, is favoured. 
• Strong administration skills with the ability to work at pace and prioritise.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

 

ABOUT DAKOTA HOTELS 

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.  

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. 

 

APPLY

Please send us your up to date CV.

 

We’re preparing to open our largest hotel yet, Dakota Manchester Airport, launching in early summer 2026. This brand-new property will feature our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.