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Date Added: Sat 17/10/2020

Customer Service Advisor – Member Care

Stockport, UK
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Company: VITALITY

Job Type: Permanent, FullTime

Salary: 19500

Vitality, Customer Service Advisor – Member Care, Stockport, £19,500 + Benefits + Bonus, Start Date 27th November We’re the UK insurer and investment provider that rewards people for positive lifestyle choices.
With + UK members and more than 25m globally, we’re out to make the world a healthier, happier place.
That applies as much to our people as it does to our members.
So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards.
It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.
As our Customer Service Advisor – Member Care, you’ll get the benefits our members enjoy, including: - Our award-winning private Vitality Health insurance + wellness incentive programme - Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few! - Personal health fund + Life Assurance - Stakeholder Pension Plan with employer contribution - 25 days annual leave + Bank holidays + option to buy and sell 5 more.
- Flexible benefits package - Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career Our Customer Service Advisor – Member Care will be responsible for supporting and resolving our customer’s telephone and written requests and taking ownership for delivering a world class level of customer service.
This isn’t your average contact centre role, it’s a fast paced environment where you will deal with a wide range of complexities, from supporting customers through their sometimes life-changing treatment journey to resolving complaints and answering questions about levels of cover.
Responsibilities of our Customer Service Advisor – Member Care will include: - Providing a professional, first class level of customer service - Answering telephone and online queries - Above everything, it’s about putting our customers at the heart of every decision you make, using your discernment to support them and provide advice Skills and experience required to become our Customer Service Advisor – Member Care : - Experienced user of MS Office - Computer literate - Awareness of MS Teams or other VC software - Great listening skills and the ability to understand the needs and feelings of our customers - Reliability and a focused mindset - A passion for delivering exceptional customer service Closing Date: Friday 30th October 2020 Working for Vitality , you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our Customer Service Advisor – Member Care, then please click ‘ apply’ today.
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