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Job Description: Car Rental Sales Agent
The Car Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote our products and services and resolve issues.
Job Type: Full-time
Job Location: Charlotte, NC
Shift: Morning, Afternoon, and Evening
Required experience: 2yrs Sales Experience and 3yrs Customer Service Experience
Required languages: English, (Spanish and/or Portuguese Preferred)
Required license or certification: Driver's License
- Provide world class customer service by managing the rentals and returns process, in compliance with Priceless/Best Rate's policies and procedures
- Personally welcome customers with a pleasant greeting, assist in answering questions in a friendly manner
- Resolve customer issues and concerns professionally using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience
- Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
- Answer telephone calls in a timely manner in accordance with best practices and policy standards
- Achieve personal sales goals while supporting the goals of the team
- Answer questions and provide directions in a courteous and expeditious manner
- Qualify and process customer rentals with accuracy and attention to detail
- Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Keep work area organized and free of clutter
- If cessation of Active Employment is commenced without a verbal two-week notice, the commission Compensation shall immediately terminate, therefore, Corporation has no further obligation to pay employee any commission under this Agreement. Hourly time per agreement will still be in effect, and will be paid upon the regularly scheduled term.
- High School diploma or equivalent (GED)
- A minimum of one year of sales or customer experience in a high volume or service oriented environment
- Passion for customer service and attention to detail - Goes the extra mile
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply, and highly considered
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays; and work overtime as required
- Possibility to sometimes work outdoors during all weather conditions
- Must be able to stand for long periods of time
- All employment is contingent on successful completion of background screening
About Advantage Rent A Car:
Advantage Rent A Car is a car rental organization dedicated to assist in any automotive rental need.
Our employees enjoy a work culture that promotes teamwork, high energy, and exceptional customer experiences.
Advantage Rent A Car benefits include medical, dental, vision, life, and retirement plans.
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