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DATE ADDED: Tue 17/03/2020

NEW 1St Line Support/ Weekly Training

Newcastle, UK


JOB TYPE: Permanent, Full Time

SALARY: £16,000 - £20,000

1st Line Support/ Weekly training

Salary: Up to £20,000

Location: Newcastle (North)

Benefits: Weekly Training, Flexible hours, Internal Progression, Social events.

Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security

This MSP is looking for a 1st Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.

You will be the first point of contact for this company's customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!

This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers - within a tight knit team your potential will stand out.

Day to day responsibilities:

  • Log, categorise and prioritise customer tickets
  • Conduct initial diagnosis of faults attempt to resolve issues
  • Where fixes are not available, escalate tickets to the 2nd or 3rd line team- ensuring ticket contains all the relevant information necessary to progress the ticket
  • Ensure accurate input of data
  • Manage customer requests for updates on open cases
  • Visiting client site

    Knowledge, skills, experience:

    • Proven experience in a support or service delivery environment
    • Excellent written and verbal communication skills
    • Excellent customer service skills
    • Commercial awareness
    • Excellent attention to detail
    • Ability to prioritise
    • Driving Licence

      With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn't come around often!

      Benefits include and are not limited to:

      • Weekly training to lead to qualifications
      • Annual Leave
      • Pension scheme
      • Monthly wellness initiatives
      • Flexible hours
      • Healthcare
      • Social events

        This company are looking to interview asap.