Our client, a leading provider of warranty and aftersales products to the motor trade in Sheffield, is seeking a Customer Support Agent to join their team. This role involves assisting customers with claims, warranty queries, and repair processes, ensuring a seamless experience.

What You'll Be Doing:

Handling First Notification of Loss (FNOL) calls and guiding customers through the claims process

Validating claims against warranty terms to ensure accuracy

Liaising with repairers and technical teams to streamline diagnostics and repairs

Providing exceptional customer service via phone and written communication

Managing customer expectations with timely updates on claim progress

Maintaining clear and accurate customer and claim records

What We're Looking For:

Experience in warranty claims or a similar industry preferred

Strong communication skills - able to explain technical issues in a customer-friendly way

Excellent problem-solving abilities and attention to detail

A highly organised approach with the ability to manage multiple tasks

Perks & Benefits:

Competitive salary - £25,000 - £28,000 per year

Monday to Friday schedule - 9am to 5pm (No weekends), office based in Sheffield

Company pension, sick pay & up to 25 days holiday

Cycle-to-work scheme and on-site parking

If you're passionate about customer service and have a background in warranties or claims, we'd love to hear from you!

If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV