Senior ServiceNow Developer (Service Operations Tooling)

Location: Leeds, UK - ( 2 Days Travel to Leeds Office Mandatory)

Active SC or SC Eligible Candidates may apply

We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner.

Must Have Skills

* Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.

* Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).

* Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).

* Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.

* Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.

* Strong problem-solving skills with a focus on continuous improvement and automation.

* Good understanding of ServiceNow out of the box architecture.

* Good understanding of other platforms such as; GitHub, Jira, Confluence

* Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.

* Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.

Preferred Skills

* ServiceNow Certified System Administrator (CSA).

* ITIL v4 qualified.

* Experience with Agile/Scrum methodologies & tools.

* ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.

* Experience in designing and implementing AI solutions to enhance service operations capabilities