Role: Regional Aftersales Director - Automotive Retail Division

Location: Manchester to Scotland

Package: £80k Base Salary £100k OTE

Applicants must have a minimum of 3 years experience running multisite Aftersales departments in the Automotive Sector.

Transform Your Career in Retail Leadership

Step into a role that promises to elevate your career to new heights. As the Regional Director for a leading retail division, you will be at the forefront of driving sales growth, operational excellence, and exceptional customer service across multiple retail centres. This is more than a job; it's a chance to lead, inspire, and make a tangible impact.

Why This Role Stands Out:

- Leadership Impact: Guide and develop a team of Area Managers and Centre Managers, fostering a culture of motivation, accountability, and growth.

- Strategic Influence: Play a key role in shaping and executing business strategies that drive financial success and operational excellence.

- Customer Focus: Champion outstanding customer experiences, ensuring high Net Promoter Scores (NPS) and call conversion rates.

- Operational Integrity: Oversee compliance, stock management, and centre standards, achieving industry-leading performance.

- Safety and Governance: Maintain exceptional Health & Safety standards, protecting staff, customers, and assets.

Key Responsibilities:

- Leadership and Team Development: Coach and mentor Area Managers, support recruitment and training, and drive employee engagement.

- Customer Excellence: Ensure high standards of customer service, support marketing initiatives, and maintain a professional centre image.

- Business Development and Strategy: Implement growth strategies, develop local business plans, and introduce process improvements.

- Financial Management: Drive sales growth, analyse trends, and introduce innovative revenue streams.

- Health & Safety: Ensure compliance with legislation, maintain accurate training records, and conduct regular audits.

- Internal Control: Uphold compliance, support audits, and ensure the consistent application of Standard Operating Procedures (SOPs).

- Operational Excellence: Oversee centre operations, conduct regular audits, and optimise stock profiles.

- People Management: Foster a positive team culture, monitor staffing levels, oversee recruitment, and develop succession plans.

Skills and Experience Required:

- Proven experience in Aftersales Retail Management, in a multi-site leadership role.

- Strong leadership and team development skills.

- Excellent strategic planning and business development capabilities.

- Robust financial acumen and experience in driving sales growth.

- Comprehensive understanding of Health & Safety standards and compliance.

- Exceptional communication and interpersonal skills.

- Ability to analyse data and implement process improvements.

Make Your Mark:

This role is ideal for a dynamic leader with a passion for retail excellence and a proven track record of driving success. If you are ready to take on a challenging and rewarding role that offers the chance to make a significant impact, this is the perfect next step in your career