Do you have exceptional listening skills and a genuine passion for helping others?

Our client, a leading financial services provider, is looking for Vulnerability Customer Service Advisors to join their Customer Care Team. In this role, you'll support customers experiencing difficult life events, such as illness, redundancy, or bereavement. All interactions are handled sensitively, with a focus on empathy, fairness, and providing solutions like repayment plans or temporary support.

This is a distinctive role where you'll be trusted to make decisions that put customers first, ensuring supportive outcomes that meet FCA standards. Candidates must also be able to pass a credit check.

Key Responsibilities

Handle inbound calls and occasional written queries with professionalism and empathy

Support customers in vulnerable or complex financial situations

Agree realistic repayment plans within company policy and regulatory requirements

Assess customer income and expenditure to ensure solutions are affordable

Achieve KPIs while maintaining high service quality

Shifts & Hours

Training: Mon-Fri, 9am-5pm (first 4 weeks)

Post-Academy: Mon-Fri, 9am-7pm and Sat, 9am-5pm

Permanent late shift option (no weekends)

Otherwise alternate Saturdays with a weekday off

Flexibility available if agreed before starting

What's in it for You

£25,500 + bonus (up to 7.5% OTE)

26 days holiday + bank holidays (increasing with service)

Hybrid working after training (2 days office / 3 days home)

Double matched pension (up to 8% employer contribution)

Free meals, parking, gym, and wellbeing support

Holiday buying scheme and Employee Assistance Programme

Candidate Profile

Excellent listening and communication skills

Empathy, patience, and resilience

Strong PC skills (Word/Excel)

Flexible and adaptable in a changing environment

Motivated to deliver the right outcomes for customers

Desirable: Experience in financial services, collections, or vulnerability support

Apply today to join our client's next training academy and start a career where you can genuinely make a difference.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK