Our Cambridge-based client is looking for a dedicated and relationship-focused Membership Engagement Officer to take ownership of account management for a growing and diverse membership base. In this role, you'll act as the primary point of contact for existing members, ensuring they receive a high level of service, support, and value from their membership.

You'll play a key role in nurturing relationships, managing renewals, driving engagement with services, and identifying opportunities to deepen long-term member satisfaction and retention.

Key Responsibilities:

* Act as an account manager for a portfolio of existing members, providing personalised and responsive support

* Build and maintain strong, trusted relationships to ensure high levels of member satisfaction and retention

* Oversee onboarding of new members

* Manage and track renewal cycles, ensuring timely communication and completion of membership agreements

* Constantly strive to maximise revenue with existing members

* Maintain accurate and up-to-date records across CRM and reporting systems (e.g. Salesforce, Excel)

* Analyse account data and feedback to identify risks, opportunities, and areas for improvement

* Support the planning and delivery of member-focused events, communications, and engagement campaigns

Requirements:

* Experience in a membership engagement or account management role

* Strong communication and interpersonal skills

* High attention to detail and a proactive approach

* Skilled in using CRM platforms (e.g., SalesForce)

* Organised and able to manage multiple tasks and priorities effectively

If this role looks like the new challenge that you are looking for, please apply via the advert or contact Emma at Eclectic Recruitment.

We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions