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Date Added: Tue 24/01/2023

1St Line Support Analyst

Castle Donington, DE, UK
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Job Type: Permanent

Salary: £25000.00 - £25000.00

1st Line Support Analyst

Castle Donington - Hybrid

Up to £25,000

1st Line IT Support staff required to join the UK's Fastest growing connectivity and solutions integrator. Growing over 30% year on year this company have multiple awards and are looking to continue their growth.

You will be providing quality service to customers that come through the help desk on a daily basis. The ideal candidate will be able to solve and analyse problems to find effective solutions.

Some of what you will be doing:

  • First line of contact for supporting customer needs
  • Ensuring all applications are running efficiently
  • Answering inbound calls, emails and in person problems to resolve customer tickets
  • Analysing trends for incidents to improve first time fix
  • Providing exemplary customer service.

A bit about you:

  • At least 1 years' experience in an IT Support Role
  • Experience in troubleshooting all kinds of devices
  • Basic experience supporting networks - not essential but a positive
  • A passion for delivering premium service
  • Excellent communication.
  • Experience in Microsoft Office

Some of the benefits are:

  • Flexible working
  • Enhance maternity and paternity leave
  • 5 paid charity days
  • Health & Dental care
  • Employee benefits scheme
Apply Now