Head of Operations/ General Manager - Captain Fawcett is a premium British men's grooming brand with a global following, renowned for its heritage, craftsmanship and uncompromising quality. We are now seeking an experienced Head of Operations/ General Manager to join our leadership team on a full-time, permanent basis in King's Lynn, Norfolk.

Fantastic company benefits include:

Competitive Salary: starting from £50,000 per annum (depending on experience)
Holiday: 4 weeks paid holiday plus public holidays
Employee extras such as: Pension, Cash-benefits & medical scheme

About the role

As Head of Operations/ General Manager at Captain Fawcett, you will be central to turning the company's commercial vision into operational reality. Working closely with the Managing Director and Commercial Director, you will ensure the growth strategy is delivered efficiently and effectively across manufacturing, supply chain, logistics, and procurement. This is a hands-on leadership role with a strategic focus, ideal for someone who thrives on creating structure, driving operational excellence, and leading high-performing teams to success. Working hours for this role will be 37.5 hours per week, Monday to Friday.

Main responsibilities and Duties:

Turn our commercial strategy into clear operational plans and ensure the successful delivery across the business.
Oversee daily operations across production, procurement, logistics, and maintain compliance with International Cosmetic Regulations.
Lead and develop the on-site team, fostering a culture of collaboration, accountability, and high performance.
Implement and optimise systems and processes to boost efficiency, quality, and scalability.
Work closely with the Commercial Director to plan and deliver new product launches effectively.

About you:

As our Head of Operations/ General Manager, you will be a proven senior operations leader with experience as a Head of Operations or Senior Operations Manager within FMCG or manufacturing environments. You have strong commercial awareness and a track record of turning strategy into operational excellence. Confident in managing budgets, KPIs, and performance reporting, you excel at leading and developing multi-disciplinary teams. A proactive, hands-on leader, you balance strategic thinking with practical execution, driving efficiency, quality, and results across the business.

Why Captain Fawcett:

With a loyal international customer base, we pride ourselves on our award-winning products and commitment to excellence at every stage, from production to packaging and distribution. With a growing turnover of £2.4 million and an expanding international footprint, the business is entering an exciting phase of growth and is looking for a Head of Operations/ General Manager to help take the company to the next level.

If you have the relevant skills and experience for this Head of Operations/ General Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

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Additional keywords: Warehouse Assistant, Warehouse Operative, Stock Control, Logistics, Inventory, Goods In, Palletising, Pick and Pack, ERP, Warehouse Administrator, Distribution.

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