At Medihelp, we live our values daily — excellence, compassion, collaboration, and transparency — to make a real difference in the lives of our members. We are looking for someone who lives these values through their mindset, work ethic, and interactions with others.

The core purpose of the role is to lead complex business analysis initiatives, lead business requirements strategy, and analyse and optimise cross-functional business processes, ensuring alignment between business and technical stakeholders. Additionally, it involves mentoring junior team members and influencing solution direction.

REQUIREMENTS

Degree/diploma in IT, business or related field, with at least five (5) years' experience in business

analysis, including exposure to complex, multisystem projects

OR

Recognized certification preferably in IIBA CBAP, PMI-PBA and Agile leadership with at least eight (8) years of experience in business analysis, including exposure to complex, multi-system projects

Experience in enterprise architecture concepts and system thinking

Expert knowledge of BA frameworks, techniques and modelling standards

KEY COMPETENCIES

Good verbal and written communication skills

Strong attention to detail and willingness to learn

Strong facilitation and stakeholder management skills

Ability to analyze data and product meaningful insights

Proficiency in process modelling and business documentation standards

Ability to work independently and drive tasks to completion

Drive decision-making and influence across teams

Join a team where our values guide everything we do — from how we work together to how we serve our members.