Marks Consulting Partners is currently looking for a Head of Income Collection to work with one of our Local Authority clients in London.

What the Job Will Be Doing

* Leading an intervention to significantly improve income collection across temporary accommodation and associated housing portfolios

* Providing strategic direction and leadership to income collection teams to improve performance and maximise rental income recovery

* Reviewing and strengthening income collection processes, procedures and operational practices to deliver rapid improvements in performance

* Supporting team leaders to implement new processes, embed cultural change and improve overall service delivery

* Working with internal teams and third-party suppliers to implement solutions that increase collection rates and reduce arrears

* Monitoring income performance, identifying trends and implementing effective recovery strategies

* Overseeing legal recovery processes and ensuring appropriate action is taken in relation to rent arrears and income recovery

* Aligning income collection processes across different housing services to ensure consistency and efficiency

* Working closely with senior stakeholders to address financial pressures related to temporary accommodation and housing income

* Supporting the delivery of cost savings and financial sustainability within the housing service through improved income recovery performance

What You Will Need

* Proven experience delivering a successful income collection service within housing, temporary accommodation or a similar environment

* Demonstrable experience implementing rapid interventions that lead to improved income recovery performance

* Strong knowledge of rent arrears management and income recovery processes

* Experience managing teams responsible for income collection and performance improvement

* Experience dealing with legal processes related to income recovery and arrears management

* Strong analytical skills with the ability to review financial performance data and implement effective solutions

* Excellent leadership and communication skills with the ability to influence stakeholders and drive service improvement

* A proactive and solutions-focused approach with the ability to operate effectively in a high-pressure environment