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Employment Type
Full-Time -
Benefits Offered
Dental, Medical -
Compensation
$20 to $21 per hour
Why Work Here?
RI Temps/ RI Personnel is a 46-year-old Professional Staffing and Placement firm, family owned & operated
Job Title: Customer Service Representative
Industry: Wireless Equipment
Position Summary:
We are seeking a Customer Service Representative for our Wireless Equipment company. The ideal candidate will possess prior knowledge and skills in Salesforce and 1-3 years of professional experience in customer service-related work. Responsibilities include fielding phone calls, managing order/fulfillment processes, responding to customer inquiries, providing in-house Level I technical support to customers, and assisting with renewals, returns, and replacements for existing customers.
Responsibilities:
- Field phone calls and emails, responding to customer inquiries promptly and professionally.
- Manage order/fulfillment processes from order placement to delivery, ensuring accuracy and timeliness.
- Qualify new orders for completeness and accuracy.
- Follow up with assigned accounts to ensure a high level of service is being delivered.
- Develop knowledge of Tier 1 Troubleshooting protocols to assist customers with basic technical support needs.
- Document all customer interactions (orders, returns, emails, calls, etc.) accurately in Salesforce and in accordance with established procedures.
Education and Experience:
- An associate degree or GED/high school diploma with equivalent work experience is required.
- 1 – 3 years of professional experience in customer service-related work.
- 1-2 years of Salesforce software experience.
Knowledge, Skills, and Competencies:
- Salesforce experience is required.
- Enthusiasm for and positively representing the company's mission, goals, and culture.
- Motivated, proactive, and organized self-starter able to wear many hats.
- Strong interpersonal skills and ability to contribute to a collaborative team environment.
- Strong communication skills, both written and oral.
- Ability to remain professional under pressure and defuse escalated customer situations.
- Aptitude for making technology options understandable.
- Ability to follow multi-level processes accurately and within standard timeframes.
- Demonstrated time management and prioritization skills with a high level of productivity and accuracy.
- Proficient with Microsoft Office Suite (Word and Excel).
- Experience with customer relationship management systems (Salesforce) preferred.
- Experience with back-office systems (billing, call center, etc.) is a plus.
- Bilingual (Spanish) is a plus.
Physical Demands and Work Environment:
- Work environment is an office environment.
- Must be able to sit at a workstation and concentrate on viewing computer screens for extended periods of time.
- High utilization of office equipment, phone, computer, fax, etc.
About RI Temps, Inc.:
Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.
Posted date: 22 days ago