Deputy Business Support Manager - Children's Services

📍 Location: Ealing, West London (Hybrid)
💰 Hourly Rate: £28.60 PAYE / £38.19 Umbrella
🕒 Hours: Full Time, 17.5 hours per week (Monday-Friday)
📅 Contract: 3‑month contract, with potential extension
🚀 Start Date: ASAP

About the Role

We are seeking an experienced and proactive Deputy Business Support Manager to join our Children's Services team in Ealing. This is a key leadership position that plays a vital role in ensuring high-quality business support across multiple teams within a fast‑paced and constantly evolving service area.

You will support the Business Support Manager and Operations Manager in the day‑to‑day running of frontline services, providing stability, direction, and operational oversight. The role requires a hands‑on approach, strong leadership skills, and the ability to manage competing priorities while maintaining an excellent standard of service.

Key Responsibilities

Team Leadership & Operational Management

Provide daily supervision and leadership to a team of approximately eight staff.
Support several teams with varying operational needs, ensuring resilience and continuous service delivery.
Confidently guide staff through high-pressure situations, fluctuating workloads, and organisational change.
Work closely with three existing Deputy Managers, providing cross-cover where necessary.

Facilities & Site Management

Potential responsibility for two operational sites, ensuring effective day‑to‑day building management.
Maintain safe, compliant, and efficient working environments, adhering to Council policies and procedures.
Respond to emergencies, building issues, and operational challenges as they arise.

Business Support, Finance & Administration

Oversee administrative processes, financial tasks, and ICT functions supporting Children's Services.
Manage social care payments and handle month-end reconciliation accurately and efficiently.
Navigate financial workflows, auditing requirements, and administrative procedures confidently.
Ensure compliance with GDPR, Health & Safety standards, audit regulations, and local authority requirements.

Service Improvement & Deputy Duties

Deputise for the Business Support Manager when required.
Support service development initiatives, improving processes, efficiency, and overall service quality.
Work collaboratively with managers, practitioners, and external partners to support effective service delivery.

About You

We are looking for a candidate who can demonstrate:

Strong experience in business support management, ideally within Children's Services or a similar public-sector setting.
Proven ability to lead teams effectively in a high-demand, fast-moving environment.
Excellent organisational, communication, and problem-solving skills.
Experience with financial processes, including social care payments and reconciliation.
Confidence working across multiple sites and providing operational oversight.
A proactive, adaptable approach with the ability to remain composed under pressure.
Commitment to supporting vulnerable children, families, and frontline practitioners.

How to Apply

📩 To express your interest or request further information, please contact:

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