We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.

You'll be working in a well known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12 month fixed term contract.

This Customer Service / Wholesale Manager role includes:

* Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals

* Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries

* Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like

* Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue

* Management of sales orders through email, online, telephone and face to face client communication

Skills & experience required:

* People / team management experience is essential

* Experience within a B2B product based business

* Direct sales account management experience

* A full UK driving licence is required

* The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references

Hours, salary and company benefits:

* Monday to Friday 9am to 5pm

* Up to £35,000

* Monthly bonus scheme after 3 months employment

* Staff discounts

* Pension scheme

* 20 days holiday plus bank holidays

* Regular social events

* Further benefits after 6 month probation period

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy