Europcar is the European car and van rental leader with a premium positioning.

Europcar is looking for Customer Service Agent

Working hours: Monday - Friday, 08:30-17:30.

What we can offer you:

• Competitive Basic Salary

• Starting on 6 weeks holiday (including bank holidays), increasing with length of service

• Pension and a life insurance scheme

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests

• Confidential legal and support service through BUPA

• Career progression and development

*forms part of current non contractual benefit offering

Main Tasks and Responsibilities:

• To maintain a high quality of Customer Service recognising the Company's values and objectives.

• Establish and maintain a good working relationship with all of our internal and external customers

• Assisting our customers during their live rental

• Provide technical support where necessary

• To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services

• Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts

• Complete security of all Europcar policies and rental rates

• Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity

• Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area

• To complete any other reasonable duties requested by your Team Leader and/or Line Manager

• The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills

• Proactive extension and collection reservation management for all COI accounts

• Working with all accounts to manage overdues and proactively help keep rentals up to date

• Assisting with fulfilment by liaising with Ops and the client/Account

• Act as central point of contact for reservation and rental queries for the customer and Operations

• Taking ownership of queries until resolved

• Proactive approach to a smooth customer journey

Skills/Essentials:

• Excellent administrative skills, communication and attention to detail

• High quality standards

• First class IT - knowledge of all Microsoft and Google packages

• Able to work using own initiative as well as ability to work within a team

• Highly results driven

• Customer centric approach

• Confidence to work across all levels of the business

• Practically minded: able to roll sleeves up and get stuck in

• Available to work overtime when requested

• Proactive approach to tasks

• Work well under pressure and achieve deadlines: excellent time management

• Take ownership - for all tasks and duties designated to you

• Reliable and punctual

If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.