Job Description 

Director of Portfolio Services 

Company Overview 

We are redefining and elevating the role of facility professionals in the modern world. Established in 2004, Encompass delivers award-winning facility services to building operators with any facility makeup. Our unique combination of top facility professionals empowered by our proprietary and industry-leading technology delivers a higher standard of facility management for our customers. We are seeking a Director of Portfolio Services to join our team and help us, and our customers, achieve our ambitious goals for our business and the industry. 

Position Overview 

Encompass is a leader in the facility management industry, and our technology differentiator has us uniquely positioned to gain market share and significantly grow the impact of what we do. Currently, we work with all types of customers, from large retailers to large university campuses. Our goal is to provide tech-enabled facility services that drive the industry's best results for our customers and make us irreplaceable. As the Director of Portfolio Services, you are responsible for overseeing the entire sales process from start to finish. This includes developing and implementing strategies that will help increase revenue, as well as managing the team that supports the sales process. This position will report directly to the GM of Platform/Head of Product, and AE” s will report into them. An ideal candidate will have experience in a sales leadership position at a fast-growing startup, or high growth tech company. The ideal candidate will be able to help craft and refine a G2M across all business units and be comfortable working independently in a result driven environment. 

Position Expectations 

• Working with the executive team to develop a sales department strategy aligned with company goals.
• Developing and managing the sales process, and necessary tech stack needed to ensure compliance from AE's.
• Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
• Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. Analyzing data from various sources—including metrics from CRM software, website statistics, call logs, emails, etc.—to identify trends or opportunities for improvement in the sales process.
• Provide input to senior leadership in the development and administration of sales incentive compensation programs.
• Coordinating and quarterbacking the process for proposal submission (in collaboration with AE's) and ensuring timely submission.
• Managing sales rep performance as it relates to sales goals (quota) by providing feedback, identifying training needs, and offering support where needed. Coordinates training delivery to sales reps.
• Developing strategies for improving sales performance through increased sales volume or higher margins on existing sales.
• Planning and coordinating events such as trade shows, conventions, and webinars.
• Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
• Coordinating sales activities with marketi