Import/Export Operations - Witham
£32K- £35K
20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of service
Hours: 8-5pm
Company pension scheme
Performance reviews
Free parking
Team Nights out

Dynamic family run Freight Forwarders with over a 35-year history are seeking an experienced Import/Export Operations person to join them in their office in Witham

We are seeking a bright, enthusiastic individual with a minimum of 3 years' experience in freight forwarding, with a strong focus on export operations. The ideal candidate will have a solid understanding of the end-to-end export process, excellent communication skills, and the ability to manage customer relationships and operational tasks with accuracy and efficiency.

Key Responsibilities:

* Manage export shipments from start to finish, ensuring compliance with all country-specific regulations and requirements.

* Serve as the main point of contact for customers, providing exceptional service and timely updates.

* Handle both import and export shipments, ensuring all operational procedures are followed correctly.

* Manage documentation flow accurately and in a timely manner, including customs paperwork and invoicing.

* Arrange bookings for air, sea, and road freight, ensuring transport aligns with client and shipment requirements.

* Support both suppliers and customers with queries, resolving issues promptly and professionally.

* Ensure timely billing in accordance with company policy.

* Raise invoices and manage files from start to finish.

* Work independently within the export framework while also contributing to a collaborative team environment.

* Ensure full understanding and correct application of Incoterms, supplier conditions, delivery terms, and purchasing terms.

* Maintain high data accuracy standards in all system inputs and invoicing.

* Proactively manage and resolve customer queries and complaints in line with company policies and service standards.

Requirements:

* Proven experience in a freight forwarding import and export operations role.

* Confident in managing full shipment lifecycles (air, sea, and road).

* Strong knowledge of freight systems and invoicing tools.

* Excellent communication and interpersonal skills.

* Highly organised with the ability to manage multiple tasks and priorities.

* Comfortable working both independently and within a team in a fast-paced environment.

* Strong attention to detail and accuracy in data entry and documentation.

Import/Export Operations - Witham

£32K- £35K

20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of service

Hours: 8-5pm

Company pension scheme

Performance reviews

Free parking

Team Nights out